Razer products have encountered significant downfall throughout the years, as I have covered various blogs on the brand—the complications in their peripherals seem never-ending. Subsequently, gamers have witnessed Razer Viper ultimate disconnecting issue. The sudden disconnection can contribute to faulty gameplay which later can be measured as the main pain point for rages.
Therefore, I’ve has found some viable solutions to maintain your mouse and keep the disconnecting problem at bay.
Ways to Fix Razer Viper Ultimate Disconnecting Problem
The Viper Ultimate essentially supports 2.4 GHz WI-Fi signals and USB connection, however, you might be facing complications due to signal interference. For example, if your router is placed near your mouse then it may contribute to assailment. Therefore, you need to set up your router a bit far away from the mouse and ensure the antennas are in opposite directions. In this manner, your mouse may not be the victim of interference anymore.
Disable USB Selective Suspend
Windows 10 and 11 features a USB selective suspend that enables the hub driver to suspend a port without interfering with the operations. This feature is quite useful for laptops to conserve battery. However, it might be one of the reasons for viper’s ultimate disconnection. Therefore, it is vital to keep it disabled at all times.
How to disable USB Selective?
- Press WIN+R and type powercfg.cpl in the Run box
- Navigate to the current power plan and select Change Plan Settings
- Click the Change Advanced Power Settings link
- Locate USB Settings and expand the options
- Now, enlarge the USB selective suspend settings and set it to Disabled
- Click Apply and OK to maintain changes
Disabling the USB selective suspend setting might fix the issue in your mouse, if it did—then you can take a few big sighs of relief.
Update the Firmware
If you are lazy in updating the firmware, then you are impacting the health of your mouse’s workability. Therefore, it is always instrumental to update the firmware to eradicate frequent glitches like disconnecting.
By delving into the Razer website, you may find the latest firmware updater to install needful components in your mouse.
Uninstall/Reinstall Mouse Drivers
The Hardware issues can take individuals’ heads in, If you are encountering a ravaging disconnecting issue, the problem may lie in the faulty drivers. Therefore it is always needful to uninstall drivers in your mouse for resolutions.
How to Uninstall Razer Mouse Drivers?
- Search “Device Manager” in the search bar
- Locate and click on “Mice and other pointing devices”
- Right-click on the Razer Viper Ultimate and click on “Uninstall Device”
- Now, right-click on the “human Interface Devices”
- Uninstall the device’s driver from there too
- Restart your computer and the mouse will reinstall drivers into your computer
Reinstallation of drivers might have fixed the issue. However, if the problem persists, follow the next step.
Check USB Port
If you’re sure about your mouse’s work performance, the issue may be with the USB port. A faulty port can contribute to frequent disconnection, therefore it is vital to plug into another USB port and check the workability again. Moreover, tech-savvies have suggested plugging into USB 2.0 instead of 3.0 to fix the issue—so you can always try this method as well.
However, if your cable’s USB port is damaged, then you may need a replacement.
Contact Razer Support
If your mouse is still assailed, then it is vital to contact its manufacturing company, Razer Support will assist you in troubleshooting the problem in generic and peculiar ways that may help your mouse to jog again. So, it is always beneficial to contact their support staff.
The solutions mentioned above may help you fix the mouse’s complications. Generally, the problem is persisted by the internet signal intrusion, therefore implementing that mentioned point should be your first priority.